Frequently asked questions
6 FAQs shown.
Do you offer online reporting?
Yes. “TTMC Connect”, our online portal, provides access to campaign analytics, quality checked result downloads with call recordings, completed quality assessment forms with call recordings, data downloads and real time MI (Management Information). Prior to campaign launch, clients are given access to TTMC Connect and
Find out moreDo you provide call recordings?
Yes. Call recordings are provided for all results and these can be accessed through TTMC Connect, our online client portal.
Find out moreHow do you guarantee the quality of outcomes from calling?
We have a formal briefing process and briefing document, which capture client requirements at the start of every engagement. This includes the desired outcomes from the telemarketing activity and a definition of what constitutes a lead or outcome, using BANT (Budget, Authority, Need, and Timeline) or similar qualificat
Find out moreHow do you guarantee the quality of your work?
TTMC’s services are delivered in complete compliance with all relevant UK legislation, including the Data Protection Act, GDPR (General Data Protection Regulation), The Freedom of Information Act and all Ofcom (Office of Communications) and ICO (Information Commissioner's Office) rulings, including strict adherence to
Find out moreHow does your QA (Quality Assurance) process work?
Quality starts with the caller; our agents are monitored, trained and coached intensively to ensure the highest standards are maintained and the phonetic alphabet is used as standard to minimise errors. We use a proprietary QA tool, Carbon Quality, which supports customised call scoring frameworks to sample, review and
Find out moreWill an Account Manager be assigned to our campaign?
An Account Manager is assigned to each client as the day-to-day contact for all aspects of their programme. They will discuss each client’s preferred communication format/frequency, which is generally a combination of email, phone, conference call, and face-to-face meetings. The Account Manager is responsible for overa
Find out moreDo you offer online reporting?
Yes. “TTMC Connect”, our online portal, provides access to campaign analytics, quality checked result downloads with call recordings, completed quality assessment forms with call recordings, data downloads and real time MI (Management Information). Prior to campaign launch, clients are given access to TTMC Connect and
Find out moreDo you provide call recordings?
Yes. Call recordings are provided for all results and these can be accessed through TTMC Connect, our online client portal.
Find out moreHow do you guarantee the quality of outcomes from calling?
We have a formal briefing process and briefing document, which capture client requirements at the start of every engagement. This includes the desired outcomes from the telemarketing activity and a definition of what constitutes a lead or outcome, using BANT (Budget, Authority, Need, and Timeline) or similar qualificat
Find out moreHow do you guarantee the quality of your work?
TTMC’s services are delivered in complete compliance with all relevant UK legislation, including the Data Protection Act, GDPR (General Data Protection Regulation), The Freedom of Information Act and all Ofcom (Office of Communications) and ICO (Information Commissioner's Office) rulings, including strict adherence to
Find out moreHow does your QA (Quality Assurance) process work?
Quality starts with the caller; our agents are monitored, trained and coached intensively to ensure the highest standards are maintained and the phonetic alphabet is used as standard to minimise errors. We use a proprietary QA tool, Carbon Quality, which supports customised call scoring frameworks to sample, review and
Find out moreWill an Account Manager be assigned to our campaign?
An Account Manager is assigned to each client as the day-to-day contact for all aspects of their programme. They will discuss each client’s preferred communication format/frequency, which is generally a combination of email, phone, conference call, and face-to-face meetings. The Account Manager is responsible for overa
Find out more
