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- Quality and Reporting
TTMC’s services are delivered in complete compliance with all relevant UK legislation, including the Data Protection Act, GDPR (General Data Protection Regulation), The Freedom of Information Act and all Ofcom (Office of Communications) and ICO (Information Commissioner's Office) rulings, including strict adherence to the TPS and C/TPS (Corporate/Telephone Preference Service).
TTMC is a member of The Data and Marketing Association (DMA), a Market Research Society Company Partner and is authorised by the Financial Conduct Authority so our work is fully compliant with (as relevant) the codes of conduct and rulings of those bodies.
TTMC is ISO 9001 Quality Management accredited and has a comprehensive and robust quality management programme. The business also holds ISO 27001 Information Security Management accreditation and is fully compliant with the highest internationally recognised standards of information security.
All calling is carried out to professional standards by agents coached and trained using the Institute of Sales Management (ISM) framework, or the Market Research Society Accredited Interviewer Scheme (AITS), depending on their specialism. A dedicated Account Manager assigned to each campaign is responsible for proactively managing the calling approach, data and all other aspects of the engagement to ensure quality and underpin continuous improvement.
More on how we work and calling under GDPR
Download our 10-point checklist for key criteria to use to validate the quality and compliance standards of any prospective telemarketing agency.
