Strengthen decision-making with phone-based customer surveys
Phone-based customer surveys are most powerful when they uncover depth, context and meaning. TTMC’s CATI research programmes deliver richer insight than digital-only methods by enabling natural, two-way conversations. Skilled agents explore sentiment, clarify responses and identify root causes, giving you a deeper understanding of customer needs, expectations and behaviours. This ensures your organisation captures the true voice of the customer.
Understand the full customer journey with pre- and post-sales insight
We conduct phone-based customer surveys across the entire lifecycle, revealing how customers think, feel and act at each stage. This helps you understand buying triggers, satisfaction drivers, friction points and opportunities to improve experience.
Gain competitive advantage with real-time market intelligence
Our CATI research allows us to explore market perceptions, competitor positioning and emerging needs in real time.
We uncover:
Market trends and customer expectations
Competitor strengths and weaknesses
Buying criteria and decision-making behaviour
Customer Success Stories
“The qualification of appointments has been top class. Conversion rate from appointments made stands at 70% and for the first time in seven years of trading I believe we have truly found the right solution for building sales in a cost effective and efficient way. I’d tried my own in-house team on many occasions but the costs and time spent training staff drains time and resources. In an initial consultation and training session with The Telemarketing Company it was unbelievable how quickly their team understood the proposition.” Managing Director, Nexus
“The Telemarketing Company has a really strong reputation for consultative sales and it’s well deserved. We’ve found them to be flexible, focused and a great addition to our team.” Chief Marketing Officer, Solarcentury
“I was impressed with Ann, Nicola and the team there. All of the calls were carried out in a professional manner by a highly trained team. The campaign was a great success and has brought in some strong leads. We will be back next year to continue the great work already started. I have no hesitation in recommending the Telemarketing Company for any lead generation.” Conferencing Sales Manager, Vue Entertainment
“We were very pleased with the results that TTMC provided and how quickly they completed the task. We are now confident that we have a clean database to proceed with our marketing activities.” Marketing Manager, KROHNE
“It’s been excellent working collaboratively with TTMC. Having access to call recordings – especially in the pilot stage – was essential, as it allowed us to adjust the telemarketer’s approach and language.
Bring the true voice of the customer into your organisation
Our agents capture verbatim feedback, emotional cues and qualitative detail that reveal the authentic voice of the customer. Empathetic interaction increases participation and the honesty of responses, enriching digital analytics and validating AI-generated insight.
Ensure accuracy with structured CATI delivery
As a CATI research specialist, TTMC delivers structured, compliant and high-quality survey programmes. With logic controls, quota management, multilingual capability and rigorous QA, we ensure accuracy, consistency and representative samples.
Mobilise quickly for time-sensitive research
Our flexible resourcing model allows us to ramp up rapidly for urgent or large-scale programmes, delivering early data outputs within 24–48 hours of fieldwork starting.
Key benefits:
Deeper qualitative insight
More reliable data for decision-making
Stronger customer-centric strategy
Turn insight into action across your organisation
Phone-based customer surveys provide the intelligence needed to refine propositions, improve service delivery and strengthen customer experience. With ISO-certified processes, FCA-aligned compliance and multilingual capability, TTMC delivers CATI research programmes you can trust, capturing the voice of the customer with accuracy, empathy and depth.
Answers to common questions about pricing, people, data, processes and more…
Why Telemarketing?
Telemarketing remains one of the most effective ways to engage prospects, uncover opportunities, and turn interest into meaningful business conversations.
Find out moreWhy Outsource?
Outsourced telemarketing gives you immediate access to specialist capability without the cost and complexity of building it in-house. Rather than recruiting, training and managing a team internally, you benefit from experienced agents, proven processes and established infrastructure from the outset.
Find out moreWhy Choose Us?
We combine proprietary systems, real-time reporting, regulated governance and an experienced salaried workforce. As voice specialists, we design live engagement programmes that are measurable, transparent and scalable. Where needed, we integrate with client CRM platforms and digital channels, collaborating with trusted partners to support cross-channel strategies.
Find out moreDo you offer online reporting?
Yes. “TTMC Connect”, our online portal, provides access to campaign analytics, quality checked result downloads with call recordings, completed quality assessment forms with call recordings, data downloads and real time MI (Management Information). Prior to campaign launch, clients are given access to TTMC Connect and
Find out moreDo you provide call recordings?
Yes. Call recordings are provided for all results and these can be accessed through TTMC Connect, our online client portal.
Find out moreHow do you guarantee the quality of outcomes from calling?
We have a formal briefing process and briefing document, which capture client requirements at the start of every engagement. This includes the desired outcomes from the telemarketing activity and a definition of what constitutes a lead or outcome, using BANT (Budget, Authority, Need, and Timeline) or similar qualificat
Find out moreHow do you guarantee the quality of your work?
TTMC’s services are delivered in complete compliance with all relevant UK legislation, including the Data Protection Act, GDPR (General Data Protection Regulation), The Freedom of Information Act and all Ofcom (Office of Communications) and ICO (Information Commissioner’s Office) rulings, including strict adherence to
Find out moreHow does your QA (Quality Assurance) process work?
Quality starts with the caller; our agents are monitored, trained and coached intensively to ensure the highest standards are maintained and the phonetic alphabet is used as standard to minimise errors. We use a proprietary QA tool, Carbon Quality, which supports customised call scoring frameworks to sample, review and
Find out moreStill need help? If you can’t find the answer here, our team can talk you through the details and point you in the right direction.
Speak to our teamCustomer Insight
Data & Insights
Our Service SLAs are tailored to each client’s brief and continuously monitored to ensure consistent, effective delivery. Our Customer Insight SLAs emphasise accuracy, validation and speed – combining qualitative feedback with robust data checks to deliver deep insight you can trust.
- Structured CATI delivery with in-built validation, logic and quota controls to ensure accuracy and consistency.
- Quota management to maintain balanced, representative samples.
- First data outputs delivered within 24-48 hours of fieldwork start, with ongoing delivery to agreed schedules.
- 100% of survey responses and outputs quality-checked prior to release.
- Minimum 5% call QA per interviewer, with continuous coaching and performance management.
- Call recordings with every outcome to ensure quality and deliver enhanced insight.
- Programme review and optimisation conducted early in the fieldwork phase to improve outcomes.
- Insight-led outputs including verbatim capture, trends and actionable recommendations.
- Native language support in 25+ languages.
- MRS Code of Conduct and best practice compliant, with complete audit trails.
- ISO27001, ISO9001 certified and GDPR compliant, ensuring robust information security, data protection and quality management.
- Real-time reporting and full visibility of performance, response data and outcomes.
- FCA authorised and regulated business – Treating Customers Fairly (TCF) compliant calling.
- Market Research Society Company Partner | ESOMAR Corporate Member.
- Scale: 4,690 surveys on average per week.
- A dedicated Account Manager, supported by Team Management at an average ratio of 1 Team Manager to 10 agents.
