Our People

Daniel joined the business in early 2007, having spent nearly ten years in Investment Banking, including long tenures at Goldman Sachs and Bear Stearns. He is part owner of the business and oversees the IT, HR and Accounting functions of the company.

Michael Butler joined The Telemarketing Company in February 2009, bringing with him over 20 years senior management experience, together with a proven track record of successful campaign implementation, change management, and major account management across a wide range of call centres and sectors. With extensive experience in recruiting, coaching and developing individuals, Michael manages a large operational team that includes experienced proactive Account Managers, ISM trained agents and CATI specialists working to MRS standards.

David has been with The Telemarketing Company since late 1999, starting as a caller, moving through to the IT department within months of joining us. David was promoted to his current role in January 2009 managing a team of agile developers and support engineers. He holds numerous industry and Microsoft accreditations, has a strong background in infrastructure architecture, as well as PRINCE2 certified project management skills.

Nicola Catt joined The Telemarketing Company in February 2006 and has a BA and Master’s Degree in French from The University of Manchester. Nicola has many years’ experience and success with coaching and developing staff members and colleagues in structured organisations. She has a very strong background in Account Management and Project Management in both B2B sales environments and the financial services sector. Nicola has always excelled at building and maintaining diverse relationships and using these to drive through strategy and results.

Neil has been with the company since 2017. Neil’s career has centred on Learning and Development and Sales and Account Management and his experience includes best practice training and coaching within the insurance sector and contact centre environment specifically. Neil joined the business as a Team Manager and has quickly progressed to an Account Manager, then Senior Account Manager. He has a proven track record in coaching, mentoring and developing staff members ensuring they perform to the best of their ability and making every campaign a true success.

Daren joined The Telemarketing Company as a telemarketer and developed his skills working on the phones, supporting a diverse mix of cross-sector campaigns, representing hundreds of different clients. He gravitated towards the technology sector campaigns due to their dynamic nature and the opportunity they provided to learn. Having honed his skills, he quickly progressed to Team Manager and spent five years in this role, helping to develop the specialist skills and approach that has made the technology sector team at TTMC successful. His experience as an agent and as Team Manager gives him a well-rounded view of all aspects of the telemarketing function, and has led him naturally to the role of Account Manager. Now as Senior Account Manager for the technology team he is responsible for the end to end execution of voice campaigns on behalf of clients, ensuring their success, from initial client engagement right the way through to ongoing business partnerships.

Mik joined TTMC Research, the research division of The Telemarketing Company, in February 2002. Since then, he has built an impressive career within the business, progressing through a variety of positions and developing extensive expertise across research, operations and client delivery. Starting as a Research Executive, he quickly advanced through the organisation, holding roles including Senior Research Executive, Team Manager, Senior Team Manager, Account Manager, Senior Account Manager and Senior Business Analyst, before becoming Operations Manager. With more than 20 years at The Telemarketing Company, Mik oversees the successful delivery of a broad portfolio of client campaigns. His expertise covers market research, data cleansing and enhancement, lead generation, event marketing, and complex inbound programmes, including regulatory projects such as Part VII transfers and large-scale product recalls. Today, Mik leads a team of more than 100 customer service professionals delivering inbound services for one of the UK’s largest general insurers. His team supports customers across a range of critical services, including Travel Sales and Service, Travel Claims, Roadside Assistance, and Home Emergency, ensuring consistently high standards of service, operational performance and customer experience.

David joined The Telemarketing Company through a company acquisition having been employed as Telesales Manager at an agency acquired by The Telemarketing Company in November 2013. David brought with him his team of agents and their combined wealth of experience primarily within commercial training sales. Prior to his role as Business Development Manager, David worked for five years as an Account Manager with the business, managing complex engagements with large and small clients both from our offices and within our clients’ environments. He is able to draw on this valuable experience in his current role.

In his time at The Telemarketing Company, Angus first worked as a telemarketer before progressing through to account manager, managing clients in a range of sectors including technology, finance and pharma, and then most recently working within the Business Development Team. Before working at TTMC, Angus worked in a number of positions both within sales and the contact centre industry, from advertising sales through to team management.

Nicky first engaged with The Telemarketing Company as a client in 2008, when working as Head of Sales for a large information company. Using the agency for an outbound sales campaign gave Nicky an in-depth understanding of their processes and people-centric culture. This experience proved useful when, having established her own training consultancy, she was engaged by The Telemarketing Company in 2016 as Training and Development Consultant. Alongside a foundation of induction and core skills training such as sales and customer service for new recruits, Nicky provides training to support the career development plans of staff across the business including: – Sales Management Training – Leadership Development – Campaign coaching

With a background in B2B direct marketing, Pauline has worked in multiple industries including manufacturing, software and the public sector. She joined The Telemarketing Company in 2014 to take responsibility for the marketing function and support new business development. She looks after website management, brand, content and case study development and works closely with BDMs to provide sales support materials. She oversees the company’s social media, paid and organic search, which are managed through an external digital agency.

Ester joined The Telemarketing Company in 2022 as a telemarketer before progressing into various roles within the HR department. With a background in social work and experience in customer service and telemarketing, she has always been passionate about people and customer service. Her experience across different roles within the business has given her a strong understanding of the company’s culture and operations. Now, as Head of HR, she works closely with all departments to support recruitment, employee engagement, and professional growth across the business.

Thomas Ferguson joined The Telemarketing Company in 2017 as a Marketing Executive, beginning his career on the phones delivering market research and customer engagement campaigns for globally recognised brands including American Express, EDF, Carphone Warehouse and Lavazza. Early in his career, Thomas utilised his multilingual language skills to support international research campaigns, helping to engage customers across different markets while building valuable experience in communication and client engagement. Having built a strong understanding of client delivery and frontline operations, Thomas progressed through several roles within the business, including Shift Leader, Team Manager and most recently Associate Account Manager. Today, Thomas works closely with major clients such as Allianz, supporting account management, operational delivery and performance management to ensure client expectations are consistently met. His career journey reflects nearly nine years of growth within The Telemarketing Company, from frontline caller to client account management