Careers

Why join us?

The Telemarketing Company is one of the UK’s leading telemarketing and customer contact agencies. With over 35 years’ experience and a 230-seat facility, we have built a strong reputation for delivering high quality voice services to organisations worldwide. Our office is on the south coast in Brighton, close to the beach, the city centre and a short walk from Brighton station.

A family-owned business, our success is built first and foremost on investing in our people, alongside a strong focus on client satisfaction and a transparent, collaborative approach. We aren’t a typical call centre with a transactional approach. We focus on delivering meaningful conversations, with experienced, consistent leadership and ongoing training to help the team deliver strong results.

Our culture

We value and empower every employee, with inclusion at the heart of our culture.

As a Silver Investors in People and Real Living Wage employer, we are committed to fair pay, people development and continuous improvement. We are also a Disability Confident Employer and welcome applications from all backgrounds. We believe having people with different experiences and perspectives makes us a stronger business and helps us deliver a better service to our clients.

Roles and opportunities

We offer a wide variety of different roles across inbound customer service, market research, outbound lead generation, appointment setting, sales development, and specialist areas such as claims handling.

These roles sit within a supportive environment where people can develop their skills, build confidence and gain valuable experience for a future career in sales or customer service. Previous experience is helpful but not essential – what matters most is good communication skills, a strong work ethic and a willingness to learn.

Development and support

We provide ongoing training, coaching and access to an online learning platform with over 65,000 courses.

Career progression is encouraged, and many management team members have advanced internally. Employee wellbeing is supported with 24/7 access to counselling for staff and up to three family members, alongside regular social events, team activities and community initiatives.