Increase customer satisfaction with direct customer feedback
To truly understand customer satisfaction, you need to get to the heart of what customers think and feel, uncovering what lies beneath surface-level responses. TTMC’s customer satisfaction surveys use live, phone-based conversations to deliver deeper, more reliable insight than digital surveys alone. Skilled agents capture spontaneous feedback, explore sentiment and uncover the reasons behind customer perceptions, giving you a clearer view of experience, advocacy and loyalty drivers.
Capture the real voice of the customer
Our phone-based customer satisfaction surveys reveal spontaneous reactions, emotional cues and contextual detail that digital surveys can miss. Agents can probe responses, clarify meaning and explore root causes, turning feedback into actionable intelligence that validates AI-generated data and enriches digital analytics.
Drive improvement, strengthen loyalty and protect revenue
When you understand why customers feel the way they do, you can address issues earlier, prevent dissatisfaction from escalating and strengthen long-term loyalty. Phone-based customer satisfaction surveys give you the clarity needed to reduce churn, improve retention and build more resilient customer relationships.rnrnQualitative insight from customer satisfaction surveys can help shape product and service improvement, retention strategies and customer experience design.rnrn%%rnKey benefits:rnrn- Clearer understanding of customer needsrn- Stronger retention and repeat businessrn- Better alignment between service delivery and expectations
Increase NPS reliability with higher response rates
Our NPS phone surveys achieve higher participation and more representative samples. Agents capture scores from customers who ignore digital channels and explore the reasons behind promoter, passive and detractor ratings.rnrn%%rnAs a result, you see:rnrn- Higher response rates and more robust NPS datarn- Qualitative insight behind every scorern- Tone and emotional cues that reveal how customers really feel
Customer Success Stories
“Datamonitor Energy are very happy to recommend TTMC to any company looking to complete a project similar to ours.” Director, Datamonitor
From the start of the engagement TTMC understood our requirements and have delivered a great service. The whole TTMC team have been extremely flexible to work with and proactively find ways to maximise productivity. Overall, I am very happy with the service provided by TTMC so far and look forward to a long and successful partnership.
“To be honest, from very early on, it was apparent that there was only one organisation who we felt would absolutely be able to deliver on all of our requirements, and who made us feel that we were in safe hands.” Commercial Director, Veterinary Business Development
“It was a pleasure to work with the Telemarketing Company. They were helpful, responsive and highly professional throughout the project, making sure everything was well planned and tested to optimise data quality. Our contact kept us up to date with progress and everything was delivered on time. Overall, we found them very competitively priced, yet they exceeded our expectations throughout. We would have no hesitation in recommending them to others and would certainly consider using them again in the future.” Research Manager, Cambridgeshire County Council
As a business, this was our first-time trialling telemarketing as a way of connecting with potential new business prospects. The TTMC team were incredibly helpful in introducing us to telemarketing as a discipline and being a valued and trusted partner in their advice and execution of the campaign. We were very impressed through-out with TTMC’s professionalism and support. We received regular updates and an easy to navigate dashboard to help us keep on top of prospects and learnings for our next campaign. We would highly recommend TTMC to any company looking for a telemarketing partner.
Strengthen compliance and customer trust with TCF-aligned calling
As an FCA-authorised business, TTMC delivers TCF compliance calling that provides clear evidence of fair treatment across the customer journey. Our agents follow structured, FCA-aligned frameworks that ensure conversations are transparent, balanced and supportive. We identify potential issues early, capture sentiment around customer understanding and highlight any risks that may require follow-up.
Improve service with mystery shopping that mirrors real behaviours
Our trained mystery shoppers give you a clear, honest view of what customers actually experience. They assess behaviour, service quality, process adherence and brand representation. The insight they capture highlights what’s working, where things fall short and what needs attention.
Deliver reliable, compliant and insight-rich programmes
With structured CATI delivery, rigorous QA, multilingual capability and ISO-certified processes, TTMC delivers customer satisfaction surveys, NPS phone surveys and TCF compliance calling programmes that provide accuracy, depth and confidence.
Customer Insight
Data & Insights
Our Service SLAs are tailored to each client’s brief and continuously monitored to ensure consistent, effective delivery. Our Customer Insight SLAs emphasise accuracy, validation and speed – combining qualitative feedback with robust data checks to deliver deep insight you can trust.
- Structured CATI delivery with in-built validation, logic and quota controls to ensure accuracy and consistency.
- Quota management to maintain balanced, representative samples.
- First data outputs delivered within 24-48 hours of fieldwork start, with ongoing delivery to agreed schedules.
- 100% of survey responses and outputs quality-checked prior to release.
- Minimum 5% call QA per interviewer, with continuous coaching and performance management.
- Call recordings with every outcome to ensure quality and deliver enhanced insight.
- Programme review and optimisation conducted early in the fieldwork phase to improve outcomes.
- Insight-led outputs including verbatim capture, trends and actionable recommendations.
- Native language support in 25+ languages.
- MRS Code of Conduct and best practice compliant, with complete audit trails.
- ISO27001, ISO9001 certified and GDPR compliant, ensuring robust information security, data protection and quality management.
- Real-time reporting and full visibility of performance, response data and outcomes.
- FCA authorised and regulated business – Treating Customers Fairly (TCF) compliant calling.
- Market Research Society Company Partner | ESOMAR Corporate Member.
- Scale: 4,690 surveys on average per week.
- A dedicated Account Manager, supported by Team Management at an average ratio of 1 Team Manager to 10 agents.
Your Questions Answered
Why Telemarketing?
Telemarketing remains one of the most effective ways to engage prospects, uncover opportunities, and turn interest into meaningful business conversations.
Find out moreWhy Outsource?
Outsourced telemarketing gives you immediate access to specialist capability without the cost and complexity of building it in-house. Rather than recruiting, training and managing a team internally, you benefit from experienced agents, proven processes and established infrastructure from the outset.
Find out moreWhy Choose Us?
We combine proprietary systems, real-time reporting, regulated governance and an experienced salaried workforce. As voice specialists, we design live engagement programmes that are measurable, transparent and scalable. Where needed, we integrate with client CRM platforms and digital channels, collaborating with trusted partners to support cross-channel strategies.
Find out moreHow does telemarketing help drive sales growth?
A highly personable, flexible and data-led channel, telemarketing can add value across the sales cycle, integrating seamlessly with digital channels to accelerate sales growth.
Do you offer online reporting?
Yes. “TTMC Connect”, our online portal, provides access to campaign analytics, quality checked result downloads with call recordings, completed quality assessment forms with call recordings, data downloads and real time MI (Management Information). Prior to campaign launch, clients are given access to TTMC Connect and
Find out moreDo you provide call recordings?
Yes. Call recordings are provided for all results and these can be accessed through TTMC Connect, our online client portal.
Find out moreHow do you guarantee the quality of outcomes from calling?
We have a formal briefing process and briefing document, which capture client requirements at the start of every engagement. This includes the desired outcomes from the telemarketing activity and a definition of what constitutes a lead or outcome, using BANT (Budget, Authority, Need, and Timeline) or similar qualificat
Find out moreHow do you guarantee the quality of your work?
TTMC’s services are delivered in complete compliance with all relevant UK legislation, including the Data Protection Act, GDPR (General Data Protection Regulation), The Freedom of Information Act and all Ofcom (Office of Communications) and ICO (Information Commissioner’s Office) rulings, including strict adherence to
Find out moreHow does your QA (Quality Assurance) process work?
Quality starts with the caller; our agents are monitored, trained and coached intensively to ensure the highest standards are maintained and the phonetic alphabet is used as standard to minimise errors. We use a proprietary QA tool, Carbon Quality, which supports customised call scoring frameworks to sample, review and
Find out moreStill need help? If you can’t find the answer here, our team can talk you through the details and point you in the right direction.
Speak to our teamWhy Telemarketing?
Telemarketing remains one of the most effective ways to engage prospects, uncover opportunities, and turn interest into meaningful business conversations.
Find out moreWhy Outsource?
Outsourced telemarketing gives you immediate access to specialist capability without the cost and complexity of building it in-house. Rather than recruiting, training and managing a team internally, you benefit from experienced agents, proven processes and established infrastructure from the outset.
Find out moreWhy Choose Us?
We combine proprietary systems, real-time reporting, regulated governance and an experienced salaried workforce. As voice specialists, we design live engagement programmes that are measurable, transparent and scalable. Where needed, we integrate with client CRM platforms and digital channels, collaborating with trusted partners to support cross-channel strategies.
Find out moreHow does telemarketing help drive sales growth?
A highly personable, flexible and data-led channel, telemarketing can add value across the sales cycle, integrating seamlessly with digital channels to accelerate sales growth.
Still need help? If you can’t find the answer here, our team can talk you through the details and point you in the right direction.
Speak to our teamDo you offer online reporting?
Yes. “TTMC Connect”, our online portal, provides access to campaign analytics, quality checked result downloads with call recordings, completed quality assessment forms with call recordings, data downloads and real time MI (Management Information). Prior to campaign launch, clients are given access to TTMC Connect and
Find out moreDo you provide call recordings?
Yes. Call recordings are provided for all results and these can be accessed through TTMC Connect, our online client portal.
Find out moreHow do you guarantee the quality of outcomes from calling?
We have a formal briefing process and briefing document, which capture client requirements at the start of every engagement. This includes the desired outcomes from the telemarketing activity and a definition of what constitutes a lead or outcome, using BANT (Budget, Authority, Need, and Timeline) or similar qualificat
Find out moreHow do you guarantee the quality of your work?
TTMC’s services are delivered in complete compliance with all relevant UK legislation, including the Data Protection Act, GDPR (General Data Protection Regulation), The Freedom of Information Act and all Ofcom (Office of Communications) and ICO (Information Commissioner’s Office) rulings, including strict adherence to
Find out moreHow does your QA (Quality Assurance) process work?
Quality starts with the caller; our agents are monitored, trained and coached intensively to ensure the highest standards are maintained and the phonetic alphabet is used as standard to minimise errors. We use a proprietary QA tool, Carbon Quality, which supports customised call scoring frameworks to sample, review and
Find out more
