Data Services
Data & Insights
Our Data Services SLAs ensure accuracy, compliance and consistency – giving you clean, validated, insight-ready data that integrates seamlessly into your workflows.
- Structured data cleansing, validation and enrichment aligned to agreed specifications and formats.
- Data accuracy targets typically 90–98%, with validation rules applied at point of capture and processing.
- Contact verification including role, responsibility and decision-maker status where required.
- Data enrichment to append missing fields, contact details and profiling information.
- Email validation using structured verification processes to ensure accuracy and compliance.
- Opt-in and consent captured in line with GDPR and PECR requirements.
- 100% of records validated and subject to QA checks prior to delivery.
- Call recordings with every outcome to ensure quality and deliver enhanced insight.
- Real-time or scheduled data delivery in client-ready formats for seamless CRM integration.
- ISO27001, ISO9001 certified and GDPR compliant, ensuring robust information security, data protection and quality management.
- Flexible resourcing to scale delivery across large datasets and multi-market programmes.
- Native language support in 25+ languages
- A dedicated Account Manager, supported by Team Management at an average ratio of 1 Team Manager to 10 agents.
Customer Insight
Data & Insights
Our Customer Insight SLAs emphasise accuracy, validation and speed – combining qualitative feedback with robust data checks to deliver deep insight you can trust.
- Structured CATI delivery with in-built validation, logic and quota controls to ensure accuracy and consistency.
- Quota management to maintain balanced, representative samples.
- First data outputs delivered within 24–48 hours of fieldwork start, with ongoing delivery to agreed schedules.
- 100% of survey responses and outputs quality-checked prior to release.
- Minimum 5% call QA per interviewer, with continuous coaching and performance management.
- Call recordings with every outcome to ensure quality and deliver enhanced insight.
- Programme review and optimisation conducted early in the fieldwork phase to improve outcomes.
- Insight-led outputs including verbatim capture, trends and actionable recommendations.
- Native language support in 25+ languages.
- MRS Code of Conduct and best practice compliant, with complete audit trails.
- ISO27001, ISO9001 certified and GDPR compliant, ensuring robust information security, data protection and quality management.
- Real-time reporting and full visibility of performance, response data and outcomes.
- FCA authorised and regulated business – Treating Customers Fairly (TCF) compliant calling.
- Market Research Society Company Partner | ESOMAR Corporate Member
- Scale: 4,690 surveys on average per week.
- A dedicated Account Manager, supported by Team Management at an average ratio of 1 Team Manager to 10 agents.
Your Questions Answered
Why Telemarketing?
Telemarketing remains one of the most effective ways to engage prospects, uncover opportunities, and turn interest into meaningful business conversations.
Find out moreWhy Outsource?
Outsourced telemarketing gives you immediate access to specialist capability without the cost and complexity of building it in-house. Rather than recruiting, training and managing a team internally, you benefit from experienced agents, proven processes and established infrastructure from the outset.
Find out moreWhy Choose Us?
We combine proprietary systems, real-time reporting, regulated governance and an experienced salaried workforce. As voice specialists, we design live engagement programmes that are measurable, transparent and scalable. Where needed, we integrate with client CRM platforms and digital channels, collaborating with trusted partners to support cross-channel strategies.
Find out moreHow does telemarketing help drive sales growth?
A highly personable, flexible and data-led channel, telemarketing can add value across the sales cycle, integrating seamlessly with digital channels to accelerate sales growth.
Still need help? If you can’t find the answer here, our team can talk you through the details and point you in the right direction.
Speak to our teamWhy Telemarketing?
Telemarketing remains one of the most effective ways to engage prospects, uncover opportunities, and turn interest into meaningful business conversations.
Find out moreWhy Outsource?
Outsourced telemarketing gives you immediate access to specialist capability without the cost and complexity of building it in-house. Rather than recruiting, training and managing a team internally, you benefit from experienced agents, proven processes and established infrastructure from the outset.
Find out moreWhy Choose Us?
We combine proprietary systems, real-time reporting, regulated governance and an experienced salaried workforce. As voice specialists, we design live engagement programmes that are measurable, transparent and scalable. Where needed, we integrate with client CRM platforms and digital channels, collaborating with trusted partners to support cross-channel strategies.
Find out moreHow does telemarketing help drive sales growth?
A highly personable, flexible and data-led channel, telemarketing can add value across the sales cycle, integrating seamlessly with digital channels to accelerate sales growth.
Still need help? If you can’t find the answer here, our team can talk you through the details and point you in the right direction.
Speak to our team
