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- Quality and Reporting
Yes. “TTMC Connect”, our online portal, provides access to campaign analytics, quality checked result downloads with call recordings, completed quality assessment forms with call recordings, data downloads and real time MI (Management Information).
Prior to campaign launch, clients are given access to TTMC Connect and logins provided for all members of the client’s team who need access. Features provided by the portal include:
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Real time performance analytics with multiple drill downs and segmentation
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A wide range of “on demand” reports with multiple drill downs and segmentation
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Live download of all QC passed results
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Access to live campaign data
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Download of call QA assessments and call recordings
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Snapshots of pipeline, performance vs target, dataset and focus list KPIs etc.
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Weekly campaign notes from your Account Manager
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The ability to download “report packs” which can be distributed to other stakeholders in your organisation
TTMC Connect offers enterprise grade security; it is built on a secure Microsoft Azure platform with all data stored and processed in the UK.
