Frequently asked questions
8 FAQs shown.
Can I choose my callers?
To a certain extent, yes. You will have input into the profile of agent required. We then assign agents from our large team, taking account of your input and to the skills, experience, style and tone that is appropriate for each engagement. We will brief and train a larger pool of agents than is required for each campa
Find out moreCan your callers be based at our offices?
Rarely. Only in exceptional circumstances are callers based at client offices. To do what we do well, it is important that agents work in a dedicated outbound calling environment, working on our bespoke calling platform. We offer full transparency and visibility of performance through regular reviews, shared call recor
Find out moreHow do you train and coach your agents?
TTMC is an accredited training provider for the ISM (Institute of Sales Management) and MRS (Market Research Society) and has dedicated L&D personnel. All new employees are given a comprehensive programme of induction, an introduction to all policies for the business and information security, and either a full day or t
Find out moreHow experienced are your callers?
Experience can be important but we focus more on ability. Nonetheless, our agents have an average age of 36 and an average tenure of three years; management level average tenure is over seven years.
Find out moreHow will you work with our team?
We have an open, collaborative and proactive culture, combined with strong communication and real time visibility of our work for our clients through our brilliant portal, TTMC Connect. We can give access to connect to any stakeholders you nominate in your organisation. We have a tried and tested approach to client onb
Find out moreWhat calling capacity do you have?
We have 220 seats across our dedicated telemarketing, research and inbound divisions. We provide engagements as small as one agent through to projects requiring up to 80. The business is in operation up to 23 hours per day 6 days per week. Given our global reach, we need to call out of core UK office hours. As an agile
Find out moreWhere are you/your callers based – do you outsource work?
We are based in Brighton, on the South Coast of England, approximately 30 minutes from London Gatwick Airport. All our calling is done from our UK offices and no work is outsourced. We have a large pool of native foreign language speakers so we’re well placed to deliver multilingual calling across EMEA, APAC and Rest o
Find out moreWill I have a dedicated account manager?
Every campaign has a dedicated Account Manager with over seven years’ experience, managing no more than 8 to 10 staff and assigned to just a few clients. The Account Manager is responsible for proactively managing the programme, driving calling performance, ensuring the quality of the calling campaign and managing the
Find out moreCan I choose my callers?
To a certain extent, yes. You will have input into the profile of agent required. We then assign agents from our large team, taking account of your input and to the skills, experience, style and tone that is appropriate for each engagement. We will brief and train a larger pool of agents than is required for each campa
Find out moreCan your callers be based at our offices?
Rarely. Only in exceptional circumstances are callers based at client offices. To do what we do well, it is important that agents work in a dedicated outbound calling environment, working on our bespoke calling platform. We offer full transparency and visibility of performance through regular reviews, shared call recor
Find out moreHow do you train and coach your agents?
TTMC is an accredited training provider for the ISM (Institute of Sales Management) and MRS (Market Research Society) and has dedicated L&D personnel. All new employees are given a comprehensive programme of induction, an introduction to all policies for the business and information security, and either a full day or t
Find out moreHow experienced are your callers?
Experience can be important but we focus more on ability. Nonetheless, our agents have an average age of 36 and an average tenure of three years; management level average tenure is over seven years.
Find out moreHow will you work with our team?
We have an open, collaborative and proactive culture, combined with strong communication and real time visibility of our work for our clients through our brilliant portal, TTMC Connect. We can give access to connect to any stakeholders you nominate in your organisation. We have a tried and tested approach to client onb
Find out moreWhat calling capacity do you have?
We have 220 seats across our dedicated telemarketing, research and inbound divisions. We provide engagements as small as one agent through to projects requiring up to 80. The business is in operation up to 23 hours per day 6 days per week. Given our global reach, we need to call out of core UK office hours. As an agile
Find out moreWhere are you/your callers based – do you outsource work?
We are based in Brighton, on the South Coast of England, approximately 30 minutes from London Gatwick Airport. All our calling is done from our UK offices and no work is outsourced. We have a large pool of native foreign language speakers so we’re well placed to deliver multilingual calling across EMEA, APAC and Rest o
Find out moreWill I have a dedicated account manager?
Every campaign has a dedicated Account Manager with over seven years’ experience, managing no more than 8 to 10 staff and assigned to just a few clients. The Account Manager is responsible for proactively managing the programme, driving calling performance, ensuring the quality of the calling campaign and managing the
Find out more
