Will I have a dedicated account manager?

Read time:: 1 min
Published:: 17/08/2026
Group:: People/Team

Every campaign has a dedicated Account Manager with over seven years’ experience, managing no more than 8 to 10 staff and assigned to just a few clients. The Account Manager is responsible for proactively managing the programme, driving calling performance, ensuring the quality of the calling campaign and managing the integrity of the data.

Related FAQs

Can I choose my callers?

To a certain extent, yes. You will have input into the profile of agent required. We then assign agents from our large team, taking account of your input and to the skills, experience, style and tone that is appropriate for each engagement. We will brief and train a larger pool of agents than is required for each campa

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Can your callers be based at our offices?

Rarely. Only in exceptional circumstances are callers based at client offices. To do what we do well, it is important that agents work in a dedicated outbound calling environment, working on our bespoke calling platform. We offer full transparency and visibility of performance through regular reviews, shared call recor

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How do you train and coach your agents?

TTMC is an accredited training provider for the ISM (Institute of Sales Management) and MRS (Market Research Society) and has dedicated L&D personnel. All new employees are given a comprehensive programme of induction, an introduction to all policies for the business and information security, and either a full day or t

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How experienced are your callers?

Experience can be important but we focus more on ability. Nonetheless, our agents have an average age of 36 and an average tenure of three years; management level average tenure is over seven years.

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How will you work with our team?

We have an open, collaborative and proactive culture, combined with strong communication and real time visibility of our work for our clients through our brilliant portal, TTMC Connect. We can give access to connect to any stakeholders you nominate in your organisation. We have a tried and tested approach to client onb

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