Frequently asked questions
9 FAQs shown.
Can you process orders/take payments?
Yes. We are PCI compliant and we protect sensitive details when taking card payments over the phone via Credit or Debit Card. We can also trigger invoices or capture direct debit details securely. Much of our work involves sales in highly regulated sectors. Our FCA authorisation gives clients assurance that all our pro
Find out moreCan you send emails for us?
Yes, our system allows us to integrate email alongside our calls, sending electronic collateral, brochures, and case studies on your behalf during or after each call to build pipeline or provide written quotations. If you need support for high volume email broad casts, email management or marketing automation, we can f
Find out moreDo you cover B2B and B2C?
We cover both, with each accounting for around 50% of total revenue. Our outbound work has been primarily in the B2B sector but has always included a subset of B2C work where a more consultative, B2B-type approach, often involving high-value, non-transactional propositions, is required. Our inbound work spans both B2B
Find out moreDo you do inbound or outbound?
Yes, we offer both – see our services page.
Find out moreDo you offer out of hours/weekend calling?
Yes, our global reach and breadth of sector coverage means that we commonly call out of core UK hours, including weekends and through the night and early morning on behalf of our clients.
Find out moreWhat can telemarketing be used for?
Telemarketing is a very flexible channel that can generate high value outcomes across the sales process, from qualified leads, appointments, web demos and hot key transfers, right through to full sales. In addition, it allows you to make a human connection with your target prospects, cleanse and enhance your data, and
Find out moreWhat is the difference between telemarketing, telesales and Inside Sales?
These terms are often used interchangeably. However, we feel that the terms do have different meanings. Generally, “Telemarketing” creates, qualifies and nurtures demand for a product or service, creating leads and/or appointments for your sales team to close. “Telesales” is directly selling a simple product or service
Find out moreWhat language skills can you provide?
We provide our full range of services in 25+ languages, using in-house native speakers, covering EMEA, APAC and Rest of the World audiences. We work regularly and successfully calling in all of the core EMEA languages, but we also cover languages like Arabic, Mandarin and Japanese.
Find out moreWhat sectors do you cover?
We are not a sector specialist; we specialise in our channel, voice contact. We can prove that our approach, systems and people can be applied to any vertical sector, no matter how complex, demanding or sensitive it may be. A lot of our work is in IT, Fintech and Financial services but our range is broad and spans Manu
Find out moreCan you process orders/take payments?
Yes. We are PCI compliant and we protect sensitive details when taking card payments over the phone via Credit or Debit Card. We can also trigger invoices or capture direct debit details securely. Much of our work involves sales in highly regulated sectors. Our FCA authorisation gives clients assurance that all our pro
Find out moreCan you send emails for us?
Yes, our system allows us to integrate email alongside our calls, sending electronic collateral, brochures, and case studies on your behalf during or after each call to build pipeline or provide written quotations. If you need support for high volume email broad casts, email management or marketing automation, we can f
Find out moreDo you cover B2B and B2C?
We cover both, with each accounting for around 50% of total revenue. Our outbound work has been primarily in the B2B sector but has always included a subset of B2C work where a more consultative, B2B-type approach, often involving high-value, non-transactional propositions, is required. Our inbound work spans both B2B
Find out moreDo you do inbound or outbound?
Yes, we offer both – see our services page.
Find out moreDo you offer out of hours/weekend calling?
Yes, our global reach and breadth of sector coverage means that we commonly call out of core UK hours, including weekends and through the night and early morning on behalf of our clients.
Find out moreWhat can telemarketing be used for?
Telemarketing is a very flexible channel that can generate high value outcomes across the sales process, from qualified leads, appointments, web demos and hot key transfers, right through to full sales. In addition, it allows you to make a human connection with your target prospects, cleanse and enhance your data, and
Find out moreWhat is the difference between telemarketing, telesales and Inside Sales?
These terms are often used interchangeably. However, we feel that the terms do have different meanings. Generally, “Telemarketing” creates, qualifies and nurtures demand for a product or service, creating leads and/or appointments for your sales team to close. “Telesales” is directly selling a simple product or service
Find out moreWhat language skills can you provide?
We provide our full range of services in 25+ languages, using in-house native speakers, covering EMEA, APAC and Rest of the World audiences. We work regularly and successfully calling in all of the core EMEA languages, but we also cover languages like Arabic, Mandarin and Japanese.
Find out moreWhat sectors do you cover?
We are not a sector specialist; we specialise in our channel, voice contact. We can prove that our approach, systems and people can be applied to any vertical sector, no matter how complex, demanding or sensitive it may be. A lot of our work is in IT, Fintech and Financial services but our range is broad and spans Manu
Find out more
