Frequently asked questions
6 FAQs shown.
How much time do you need to set up a campaign?
When we work with enterprise clients they often have requirements including extended training, complex system integration, compliance frameworks, legacy platforms and highly involved business processes. For these engagements we’ll design and manage a complete on boarding process, using robust project management and too
Find out moreHow will callers understand and communicate our proposition?
Our team is trained in the solution selling methodology using the ISM (Institute of Sales Management) framework and are skilled at uncovering pain points, using open questions and carefully matching relevant benefits to generate demand. The briefing session gives the team insight into your company culture and brand val
Find out moreHow will you integrate calling with our other marketing activities?
It is vital to integrate our calls with other channel activity to deliver the best overall results and ROI. During the briefing phase, we will discuss what other online or offline marketing activities are planned or underway, so our calling can work with and support that activity. This might mean targeting calls to hig
Find out moreWhat data will you use?
We can either work with a database you provide, competitively source data on your behalf or work with a combination of the two. If data quality is an issue, we can use our research services to build out, verify and profile old or incomplete data before telemarketing commences to build a focused and fresh list with opt-
Find out moreWhat information do you need from us to launch a campaign?
We have a well-established launch process, supported by our bespoke and straightforward brief template, developed through years of experience. This document captures the key information we need to get your programme up and running, including:
Find out moreWhen do we train the callers?
Once the briefing template is complete, we schedule a two-hour session, during which you meet your calling team and train them on your brand and proposition. The completed brief should arrive at least 3 days in advance and provides the structure and content for the session. We recommend a face-to-face meeting at our of
Find out moreHow much time do you need to set up a campaign?
When we work with enterprise clients they often have requirements including extended training, complex system integration, compliance frameworks, legacy platforms and highly involved business processes. For these engagements we’ll design and manage a complete on boarding process, using robust project management and too
Find out moreHow will callers understand and communicate our proposition?
Our team is trained in the solution selling methodology using the ISM (Institute of Sales Management) framework and are skilled at uncovering pain points, using open questions and carefully matching relevant benefits to generate demand. The briefing session gives the team insight into your company culture and brand val
Find out moreHow will you integrate calling with our other marketing activities?
It is vital to integrate our calls with other channel activity to deliver the best overall results and ROI. During the briefing phase, we will discuss what other online or offline marketing activities are planned or underway, so our calling can work with and support that activity. This might mean targeting calls to hig
Find out moreWhat data will you use?
We can either work with a database you provide, competitively source data on your behalf or work with a combination of the two. If data quality is an issue, we can use our research services to build out, verify and profile old or incomplete data before telemarketing commences to build a focused and fresh list with opt-
Find out moreWhat information do you need from us to launch a campaign?
We have a well-established launch process, supported by our bespoke and straightforward brief template, developed through years of experience. This document captures the key information we need to get your programme up and running, including:
Find out moreWhen do we train the callers?
Once the briefing template is complete, we schedule a two-hour session, during which you meet your calling team and train them on your brand and proposition. The completed brief should arrive at least 3 days in advance and provides the structure and content for the session. We recommend a face-to-face meeting at our of
Find out more
