We combine proprietary systems, real-time reporting, regulated governance and an experienced salaried workforce. As voice specialists, we design live engagement programmes that are measurable, transparent and scalable. Where needed, we integrate with client CRM platforms and digital channels, collaborating with trusted partners to support cross-channel strategies. Operational scale 60,000 calls per week 4,690 research and customer satisfaction surveys per week 220+ skilled, fully salaried agents Multilingual across 25+ languages Average agent age 36, tenure 31 months 24/7, out of hours global coverage Technology and integration Proprietary calling platform with deep analytics Real-time reporting via secure client portal Visibility of team performance, outcomes and MI In-house development supporting CRM and platform integrations Structured data capture aligned with client systems Omnichannel campaign integration and collaboration with digital partners Quality, compliance and transparency 100% Call recording across all campaigns Structured quality assurance and benchmarking Real-time MI and outcome reporting Verified lead quality with clear qualification criteria Audit trail for data capture and call handling Infosec and GDPR compliant data handling Professional standards and governance FCA authorised ICO and DMA registered ISO 9001 (quality) and ISO 27001 (information security) accredited Investors in People Silver Standard Real Living Wage Employer Market Research Society Company Partner Workforce model Fully salaried agents with incentive and bonus structure Proactive account managers, average tenure 7+ years Average agent age 36, tenure 31 months Team management at an average ratio 1 Team Manager to 10 agents Industry-recognised training standards Scalable resource/220 agents to flex with demand Proven Track Record 35+ years voice specialist 130+ published client testimonials Average client tenure four years 90% repeat business

Why Choose Us? | The Telemarketing Company

Read time:: 2 mins
Published:: 31/07/2026
Group:: General

We combine proprietary systems, real-time reporting, regulated governance and an experienced salaried workforce. As voice specialists, we design live engagement programmes that are measurable, transparent and scalable. Where needed, we integrate with client CRM platforms and digital channels, collaborating with trusted partners to support cross-channel strategies.

Operational scale

60,000 calls per week
4,690 research and customer satisfaction surveys per week
220+ skilled, fully salaried agents
Multilingual across 25+ languages
Average agent age 36, tenure 31 months
24/7, out of hours global coverage

Technology and integration

Proprietary calling platform with deep analytics
Real-time reporting via secure client portal
Visibility of team performance, outcomes and MI
In-house development supporting CRM and platform integrations
Structured data capture aligned with client systems
Omnichannel campaign integration and collaboration with digital partners

Quality, compliance and transparency

100% Call recording across all campaigns
Structured quality assurance and benchmarking
Real-time MI and outcome reporting
Verified lead quality with clear qualification criteria
Audit trail for data capture and call handling
Infosec and GDPR compliant data handling

Professional standards and governance

FCA authorised
ICO and DMA registered
ISO 9001 (quality) and ISO 27001 (information security) accredited
Investors in People Silver Standard
Real Living Wage Employer
Market Research Society Company Partner

Workforce model

Fully salaried agents with incentive and bonus structure
Proactive account managers, average tenure 7+ years
Average agent age 36, tenure 31 months
Team management at an average ratio 1 Team Manager to 10 agents
Industry-recognised training standards
Scalable resource/220 agents to flex with demand

Proven Track Record

35+ years voice specialist
130+ published client testimonials
Average client tenure four years
90% repeat business

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