Deliver fast, reliable responses every time
TTMC ensures every inbound call is answered quickly, professionally and with the level of care customers expect from a trusted brand. Whether it’s a simple enquiry or a more complex issue, we provide consistent, high-quality support that protects your reputation and keeps satisfaction high. By removing delays and ensuring callers always reach a real person, we help you deliver a smooth, consistent customer experience. Our approach to inbound call handling blends efficiency with genuine human interaction, strengthening customer confidence from the moment they get in touch.
Our inbound call handling services include:
Tailored customer service operations
Product launch or promotional inbound call management
Claims handling, from initial inbound calls through to payment authorisation
Seasonal, overflow and out-of-hours call traffic
Recall lines and safety-related helplines
Crisis management and incident response lines
Management and qualification of inbound MQLs / SQLs
Transaction processing – credit or debit card orders
Multilingual call handling
Keep service levels high with 24/7, out-of-hours and overflow support
TTMC handles overflow, evenings, weekends and full 24/7 requirements to keep your service running without interruption. This gives you the flexibility to manage unpredictable peaks and ensure customers always receive timely support. Our scalable call handling services help you maintain service continuity without stretching internal teams.rnrn### Key benefits:rnrn%%rn- 24/7, out-of-hours and weekend coverage rn- Seamless overflow support during peak demand rn- Consistent service levels across all time periodsrn
Resolve issues accurately with empathetic, human support
Every call is handled by trained agents who listen carefully, capture accurate information and resolve enquiries efficiently. We combine professionalism with empathy, giving customers the reassurance they need in the moment. This human-led approach strengthens trust, reduces repeat calls and ensures issues are dealt with properly the first time. Our skilled experienced call handlers elevate your customer service and ensure your customers always feel heard and supported.
Customer Success Stories
“I have been very impressed with the professionalism and commitment to quality demonstrated by The Telemarketing Company.” Marketing Manager, Monier Redland
“We think they did a great job, our products are reasonably complex and the callers were experienced enough to grasp the important details quickly and represent our company effectively on the telephone. We agreed an appointment target that the Telemarketing Company thought was realistic given our products and data, and they achieved that target which was extremely pleasing. We would recommend the Telemarketing Company without hesitation.” Marketing Director, Dow Jones Enterprise
“To be honest, from very early on, it was apparent that there was only one organisation who we felt would absolutely be able to deliver on all of our requirements, and who made us feel that we were in safe hands.” Commercial Director, Veterinary Business Development
This was our first telemarketing campaign, and TTMC absolutely exceeded expectations. Darren and his team were fantastic to work with – professional, responsive, and genuinely committed to understanding our goals. The quality of leads and actionable insights they delivered have added real value to our sales pipeline and opened up some great new revenue opportunities.
“The Telemarketing Company proved an exceptional agency for our research needs. Providing excellent consultation before the campaign began and constant updates once it had commenced. I had total confidence in their execution of the campaign, which was completed exactly to the schedule they predicted. The results are already being used by our sales team and would have no hesitation in recommending The Telemarketing Company to others.” Marketing Manager, William Reed Business Media
Reduce missed calls and smooth demand spikes
Missed calls, long queues and inconsistent enquiry flow can quickly overwhelm internal teams. We stabilise demand by absorbing peaks and preventing backlogs, ensuring no opportunity is lost and your brand reputation protected.
What this means for you:
Fewer missed calls and abandoned enquiries
No backlog build-up during busy periods
More time for internal teams to focus on priority work
Gain full visibility through seamless system integration
We can work directly inside your systems, giving you complete transparency and control over how calls are handled. You can listen to recordings, track performance and maintain a clear, end-to-end view of every customer interaction. Our processes integrate seamlessly with your internal teams, ensuring we are aligned and providing a unified experience for your customers.
Build trust with real human interaction
Automated menus and chatbots can only go so far. When customers need reassurance or clarity, speaking to a real person makes all the difference. Our agents provide genuine human interaction – listening, understanding and resolving issues in real time. This strengthens loyalty, reduces frustration and helps you deliver an exceptional service for your valued customers.
Our Service SLAs
Inbound
Our Service SLAs are tailored to each client’s brief and continuously monitored to ensure consistent performance standards. Our Inbound SLAs focus on service quality, responsiveness and customer satisfaction.
- 24/7 coverage with 80/20 SLAs (80 % of calls answered within 20 seconds).
- Abandonment rates below 5 %.
- Flexing team sizes to meet short term and seasonal peaks, with teams flexing by over 300% in scale, up to a maximum of circa 230 inbound agents.
- A dedicated Account Manager, supported by Team Management at an average ratio of 1 Team Manager to 10 agents.
- New inbound leads contacted within 15 minutes during operating hours.
- First contact resolution of 75 % to 85 %, sector dependent.
- Native speaker support in 25+ languages.
- ISO27001, ISO9001 certified and GDPR compliant, ensuring robust information security, data protection and quality management.
- Transparent real-time reporting to agreed KPIs.
- Exceeding QA targets of 85% for our agents and average 80% on average for our teams.
- Out of office shrinkage is 100% our cost not our clients.
- Full onboarding and complex training delivered in house by client certified trainers.
- Ability to work 100% in client’s own systems ensuring seamless integration and full visibility of the entire process across internal and external teams.
Your Questions Answered
Why Telemarketing?
Telemarketing remains one of the most effective ways to engage prospects, uncover opportunities, and turn interest into meaningful business conversations.
Find out moreWhy Outsource?
Outsourced telemarketing gives you immediate access to specialist capability without the cost and complexity of building it in-house. Rather than recruiting, training and managing a team internally, you benefit from experienced agents, proven processes and established infrastructure from the outset.
Find out moreWhy Choose Us?
We combine proprietary systems, real-time reporting, regulated governance and an experienced salaried workforce. As voice specialists, we design live engagement programmes that are measurable, transparent and scalable. Where needed, we integrate with client CRM platforms and digital channels, collaborating with trusted partners to support cross-channel strategies.
Find out moreHow does telemarketing help drive sales growth?
A highly personable, flexible and data-led channel, telemarketing can add value across the sales cycle, integrating seamlessly with digital channels to accelerate sales growth.
Can you process orders/take payments?
Yes. We are PCI compliant and we protect sensitive details when taking card payments over the phone via Credit or Debit Card. We can also trigger invoices or capture direct debit details securely. Much of our work involves sales in highly regulated sectors. Our FCA authorisation gives clients assurance that all our pro
Find out moreCan you send emails for us?
Yes, our system allows us to integrate email alongside our calls, sending electronic collateral, brochures, and case studies on your behalf during or after each call to build pipeline or provide written quotations. If you need support for high volume email broad casts, email management or marketing automation, we can f
Find out moreDo you cover B2B and B2C?
We cover both, with each accounting for around 50% of total revenue. Our outbound work has been primarily in the B2B sector but has always included a subset of B2C work where a more consultative, B2B-type approach, often involving high-value, non-transactional propositions, is required. Our inbound work spans both B2B
Find out moreDo you do inbound or outbound?
Yes, we offer both – see our services page.
Find out moreDo you offer out of hours/weekend calling?
Yes, our global reach and breadth of sector coverage means that we commonly call out of core UK hours, including weekends and through the night and early morning on behalf of our clients.
Find out moreStill need help? If you can’t find the answer here, our team can talk you through the details and point you in the right direction.
Speak to our teamWhy Telemarketing?
Telemarketing remains one of the most effective ways to engage prospects, uncover opportunities, and turn interest into meaningful business conversations.
Find out moreWhy Outsource?
Outsourced telemarketing gives you immediate access to specialist capability without the cost and complexity of building it in-house. Rather than recruiting, training and managing a team internally, you benefit from experienced agents, proven processes and established infrastructure from the outset.
Find out moreWhy Choose Us?
We combine proprietary systems, real-time reporting, regulated governance and an experienced salaried workforce. As voice specialists, we design live engagement programmes that are measurable, transparent and scalable. Where needed, we integrate with client CRM platforms and digital channels, collaborating with trusted partners to support cross-channel strategies.
Find out moreHow does telemarketing help drive sales growth?
A highly personable, flexible and data-led channel, telemarketing can add value across the sales cycle, integrating seamlessly with digital channels to accelerate sales growth.
Still need help? If you can’t find the answer here, our team can talk you through the details and point you in the right direction.
Speak to our teamCan you process orders/take payments?
Yes. We are PCI compliant and we protect sensitive details when taking card payments over the phone via Credit or Debit Card. We can also trigger invoices or capture direct debit details securely. Much of our work involves sales in highly regulated sectors. Our FCA authorisation gives clients assurance that all our pro
Find out moreCan you send emails for us?
Yes, our system allows us to integrate email alongside our calls, sending electronic collateral, brochures, and case studies on your behalf during or after each call to build pipeline or provide written quotations. If you need support for high volume email broad casts, email management or marketing automation, we can f
Find out moreDo you cover B2B and B2C?
We cover both, with each accounting for around 50% of total revenue. Our outbound work has been primarily in the B2B sector but has always included a subset of B2C work where a more consultative, B2B-type approach, often involving high-value, non-transactional propositions, is required. Our inbound work spans both B2B
Find out moreDo you do inbound or outbound?
Yes, we offer both – see our services page.
Find out moreDo you offer out of hours/weekend calling?
Yes, our global reach and breadth of sector coverage means that we commonly call out of core UK hours, including weekends and through the night and early morning on behalf of our clients.
Find out more
