Protect recurring revenue with proactive renewals outreach
Our renewals service engages customers before contracts, subscriptions, warranties or memberships expire, strengthening customer retention and reducing churn at the most critical point in the lifecycle. Through informed, human conversations, we understand intent, reinforce value and secure timely renewals across a wide range of industries and customer models. This proactive approach helps protect recurring revenue and ensures customers feel supported at a moment where loyalty can be fragile.
Drive timely follow-up with accurate renewal data
We confirm contract end dates, renewal windows, decision maker details and preferred contact routes, ensuring your data is accurate and actionable. This intelligence allows you to target customers at exactly the right moment, improving efficiency and increasing renewal conversion across policies, subscriptions, warranties and membership cycles. Accurate data also strengthens your wider renewals strategy by ensuring no opportunity is missed.
Strengthen customer experience through personal engagement
Human interaction allows concerns to surface early and be resolved immediately. Our agents explain terms, clarify value, handle objections and address misunderstandings in real time. This personal approach enhances customer experience, reduces frustration and builds trust at a point where customers are evaluating whether to stay or switch. By creating clarity and reassurance, we help you maintain stronger relationships and improve overall customer retention.
Uncover renewal intent with two-way conversations
Real conversations uncover competitor activity, satisfaction levels and switching triggers. They provide a clear view of customer intent and likelihood to renew in scenarios where success relies on recurring revenue and long-term customer relationships such as:
Insurance policy renewals – confirming cover needs, addressing concerns and reducing switching risk.
SaaS subscription renewals – exploring usage, value perception and expansion opportunities.
Warranty and service plan extensions – identifying risk appetite and presenting relevant upgrade options.
Membership renewals – strengthening engagement and reinforcing the value of continued participation.
B2B contract renewals – understanding operational needs, contract performance and future requirements.
Customer Success Stories
“The Telemarketing Company provided great service, timely and accurate responses and great quality of work.” Director, Circle Research
“We were really pleased to work with Kevin and the team at TTMC, they really helped us to focus our approach in the most effective way and prompted/challenged us where we needed it. The team was really flexible to our needs and we were given daily feedback on detractors to enable us to respond quickly to issues. We will be using them again next year.”Head of Customer Experience, Bruntwood
We partnered with The Telemarketing Company to run a customer survey campaign, and the experience was excellent from start to finish. Their team was professional, efficient, and quick to understand our objectives. Thanks to their thorough calling and data collection, we gained valuable insights into what our customers truly think and where we can improve. I’d happily recommend them to anyone looking for reliable support with customer research or outreach.
I was impressed with TTMC. They got to know our business quickly and help us communicate to our target market effectively. As a result of the campaign, we now have a number of important opportunities to pursue. I would have no hesitation in recommending TTMC
Since we started using TTMC we have been impressed with the quality and quantity of the leads they have generated and the support we have received. Neil and his team have taken time and keen interest to develop their knowledge about our business and have always been open to feedback and refinement. I would recommend TTMC for those looking for a genuine partnership that supports the needs of their business.
Increase retention and protect long-term customer value
By combining proactive outreach, accurate data, human engagement and actionable insight, our renewal service strengthens customer retention and protects long-term revenue. Whether you’re managing insurance policies, SaaS subscriptions, warranty extensions or member renewals, we help you secure more renewals, reduce churn and maintain a healthier, more resilient customer base.
Shape smarter renewal strategies with real customer insight
Every renewal call generates valuable intelligence, from product feedback and unmet needs to reasons for hesitation or potential churn. We feed this insight back into your teams to shape targeted renewal strategies, refine messaging and identify upsell or cross-sell opportunities that increase customer lifetime value and support stronger recurring revenue performance.
Our Service SLAs
Outbound
Our Service SLAs are tailored to each client’s brief and continuously monitored to ensure consistent, effective delivery. Our Outbound SLAs focus on productivity and high-quality output.
- Rapid campaign launch and flexible scaling, 60,000 calls on average per week, up to 230 agents.
- 15-20 calls and 1-3 decision maker conversations on average per hour per agent, sector dependent.
- Contact attempts managed to agreed cadence.
- Call recording with every outcome, every result quality-assessed before released to client.
- A dedicated Account Manager, supported by Team Management at an average ratio of 1 Team Manager to 10 agents.
- Qualified leads or appointments logged within 24 hours.
- First call conversion benchmarks per campaign.
- Full onboarding and complex training delivered in house by client certified trainers.
- Native language support in 25+ languages.
- ISO27001, ISO9001 certified and GDPR compliant, ensuring robust information security, data protection and quality management.
- Transparent real-time reporting against agreed KPIs.
Your Questions Answered
Why Telemarketing?
Telemarketing remains one of the most effective ways to engage prospects, uncover opportunities, and turn interest into meaningful business conversations.
Find out moreWhy Outsource?
Outsourced telemarketing gives you immediate access to specialist capability without the cost and complexity of building it in-house. Rather than recruiting, training and managing a team internally, you benefit from experienced agents, proven processes and established infrastructure from the outset.
Find out moreWhy Choose Us?
We combine proprietary systems, real-time reporting, regulated governance and an experienced salaried workforce. As voice specialists, we design live engagement programmes that are measurable, transparent and scalable. Where needed, we integrate with client CRM platforms and digital channels, collaborating with trusted partners to support cross-channel strategies.
Find out moreHow does telemarketing help drive sales growth?
A highly personable, flexible and data-led channel, telemarketing can add value across the sales cycle, integrating seamlessly with digital channels to accelerate sales growth.
Can you process orders/take payments?
Yes. We are PCI compliant and we protect sensitive details when taking card payments over the phone via Credit or Debit Card. We can also trigger invoices or capture direct debit details securely. Much of our work involves sales in highly regulated sectors. Our FCA authorisation gives clients assurance that all our pro
Find out moreCan you send emails for us?
Yes, our system allows us to integrate email alongside our calls, sending electronic collateral, brochures, and case studies on your behalf during or after each call to build pipeline or provide written quotations. If you need support for high volume email broad casts, email management or marketing automation, we can f
Find out moreDo you cover B2B and B2C?
We cover both, with each accounting for around 50% of total revenue. Our outbound work has been primarily in the B2B sector but has always included a subset of B2C work where a more consultative, B2B-type approach, often involving high-value, non-transactional propositions, is required. Our inbound work spans both B2B
Find out moreDo you do inbound or outbound?
Yes, we offer both – see our services page.
Find out moreDo you offer out of hours/weekend calling?
Yes, our global reach and breadth of sector coverage means that we commonly call out of core UK hours, including weekends and through the night and early morning on behalf of our clients.
Find out moreStill need help? If you can’t find the answer here, our team can talk you through the details and point you in the right direction.
Speak to our teamWhy Telemarketing?
Telemarketing remains one of the most effective ways to engage prospects, uncover opportunities, and turn interest into meaningful business conversations.
Find out moreWhy Outsource?
Outsourced telemarketing gives you immediate access to specialist capability without the cost and complexity of building it in-house. Rather than recruiting, training and managing a team internally, you benefit from experienced agents, proven processes and established infrastructure from the outset.
Find out moreWhy Choose Us?
We combine proprietary systems, real-time reporting, regulated governance and an experienced salaried workforce. As voice specialists, we design live engagement programmes that are measurable, transparent and scalable. Where needed, we integrate with client CRM platforms and digital channels, collaborating with trusted partners to support cross-channel strategies.
Find out moreHow does telemarketing help drive sales growth?
A highly personable, flexible and data-led channel, telemarketing can add value across the sales cycle, integrating seamlessly with digital channels to accelerate sales growth.
Still need help? If you can’t find the answer here, our team can talk you through the details and point you in the right direction.
Speak to our teamCan you process orders/take payments?
Yes. We are PCI compliant and we protect sensitive details when taking card payments over the phone via Credit or Debit Card. We can also trigger invoices or capture direct debit details securely. Much of our work involves sales in highly regulated sectors. Our FCA authorisation gives clients assurance that all our pro
Find out moreCan you send emails for us?
Yes, our system allows us to integrate email alongside our calls, sending electronic collateral, brochures, and case studies on your behalf during or after each call to build pipeline or provide written quotations. If you need support for high volume email broad casts, email management or marketing automation, we can f
Find out moreDo you cover B2B and B2C?
We cover both, with each accounting for around 50% of total revenue. Our outbound work has been primarily in the B2B sector but has always included a subset of B2C work where a more consultative, B2B-type approach, often involving high-value, non-transactional propositions, is required. Our inbound work spans both B2B
Find out moreDo you do inbound or outbound?
Yes, we offer both – see our services page.
Find out moreDo you offer out of hours/weekend calling?
Yes, our global reach and breadth of sector coverage means that we commonly call out of core UK hours, including weekends and through the night and early morning on behalf of our clients.
Find out more
