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- Programme Set Up and Launch
When we work with enterprise clients they often have requirements including extended training, complex system integration, compliance frameworks, legacy platforms and highly involved business processes. For these engagements we’ll design and manage a complete on boarding process, using robust project management and tools, which are shared with all stakeholders.
All of the answers in this FAQ relate to engagements which are less involved, but whatever your needs are and whether you’ve outsourced voice work in the past or not, we’ll use our 35 years of experience of working with clients to make it easy for you.
There are four key elements required in launching a telemarketing programme – the telemarketing brief, data, marketing integration and the briefing session. To get these in place requires 10-14 days, depending on the size and complexity of the programme. We recommend this as a minimum because the set up underpins programme performance and we do not want to cut corners.
For event promotion, we recommend launching the campaign no later than six weeks from the event date.